Getting started
Create your Criptala account and sign in — no password required.
New to Criptala? Welcome. Getting started is just three steps: sign in to create your account, set up a profile, and verify your identity. This page covers the first one — signing in. And good news: there's no separate sign-up form. Your account is created for you the very first time you sign in.
The three steps to your first transaction
- Sign in to create your account (this page).
- Create a profile — personal or business.
- Verify your identity to unlock buying, selling, and investing.
Ways to sign in
Criptala is passwordless by default, so you don't need to create or remember a password. There are three ways to sign in:
Access link & code
The default. Get a one-time link and 6-digit code by email.
Google or Facebook
Sign in with an existing Google or Facebook account.
Email & password
If you've set a password, you can use it instead.
Sign in with an access link (recommended)
This is the first screen you'll see when you sign in, and it only asks for your email.
Enter your email address on the "We are glad to see you again" screen and select Send access link.
Open your inbox. We send an email titled "Your access for Criptala" with a Sign in button and a 6-digit access code. The screen updates to "Check your inbox".
Finish signing in either way:
- Click Sign in in the email — it logs you in directly, or
- Type the 6-digit code into the "Check your inbox" screen.
Didn't get the email?
No email yet? Tap Send again on the code screen (there's a short wait between tries). Peek in your spam folder too, and double-check you typed your address correctly. Heads up: the code and link expire after 5 minutes, and each one works only once — if you already used it, or it's been more than 5 minutes, just request a new one. And if a link says "Invalid link", no worries — request a new access code.
Sign in with Google or Facebook
On the sign-in screen, pick Google or Facebook and finish that provider's login. Criptala then creates — or finds — your account using the email that provider shares.
Use the same method every time
Your account gets linked to the first provider you use. So if you start with Google, trying to sign in later with Facebook on the same email won't work — stick with the method you began with. If something goes wrong you'll see "There was an error processing your request." — just try again with your original method.
You'll stay signed in
Signing in with an access link or with Google/Facebook keeps you signed in on this device — there's no separate "remember me" box to tick.
Sign in with email & password
Prefer a classic login? From the sign-in screen, choose Password to reach the "Sign in with your credentials" screen, then enter your email and password and select Sign in. You can hop back to the passwordless flow whenever you like with Access link.
Forgot your password?
It happens to everyone. On the credentials screen, select Forgot your password?, enter your email, and choose Request link. We'll email you a link to set a new one — open it, type your new password twice, and select Reset.
Verify your email
If you signed in with a password (or a social account whose email isn't confirmed yet), you'll land on Verify your email address. We'll send a verification link to your inbox, and the screen updates on its own once you click it. Need another email? Just use Send again.
Signing in with an access link or an already verified Google/Facebook account confirms your email for you — so you'll skip this step.
Add two-factor authentication (optional)
Want an extra layer of security? You can turn on two-factor authentication from your account page. Find the Two factor authentication card and select Configure: scan the QR code (or enter the setup key) with your authenticator app, then confirm it with the code it generates. You'll also get a set of recovery codes — keep them somewhere safe, since they let you back into your account if you ever lose your device. You can create a fresh set with Regenerate recovery codes at any time.
Once two-factor authentication is on, signing in adds just one more screen — Two factor verification — where you pop in a code from your authenticator app.
What's next
Once you're signed in, we'll guide you to set up a profile and verify your identity before you start transacting. Did someone refer you? Look for the Do you have a referral code? section on the profile step — it's optional, and entering the code there can earn you potential rewards or benefits.