Profiles

Set up the identity you operate under — personal or business — and get the hang of switching, managing members, and unlocking agreements.

Your account is your email login — the credentials, two-factor setup, and personal settings you use to sign in. A profile is the identity you actually operate as inside the exchange: it's the one that owns your orders, wallets, financial accounts, and KYC status. You need at least one profile to do anything at all. The good part: a single account can own or belong to several profiles, and you can switch between them whenever you like.

Account vs. profile

Think of your account as how you sign in, and a profile as who you are operating as. The Account page (in the account menu) is where you edit your login — email, password, 2FA, language, theme, notification channels. The Current profile page shows the active profile's own details — name, document number, type, status, category, and tier.

Profile types: Person vs. Business

Type	Label	You can have
Person	"Person"	At most one, ever, across your whole account
Business	"Business"	As many as you want

Person

Operate under your own name, using your ID document or passport.

Business

Operate under your business's name.

The one-Person rule

Here's the deal: as soon as you own or belong to a Person profile — even one someone else invited you into — the Person option disappears entirely from the "Configure your profile" screen the next time you create a profile. It isn't greyed out; it simply isn't offered, and only Business is left. Business profiles, on the other hand, are unlimited — make as many as you need.

Create your first profile

Once you sign in and confirm your email, if you don't have a profile yet you'll land on the "Configure your profile" screen. Here's how it goes.

Heading: "Configure your profile"
Subtitle: "Select the type of account that best suits your needs."

Choose a profile type. Select the Person card (only shown if you don't already have one) or the Business card.

(Optional) Add a referral code. Got a code from a friend? Expand the "Do you have a referral code?" section and drop it into the Referral code field (placeholder "Enter the code"). Helper text: "If you received a referral code from another user, enter it here to receive potential rewards or benefits." This section opens on its own if a code was already pre-filled for you (say, from a referral link) or if your submission comes back with a referral-code error.

Referral links expire in 60 minutes

Following a referral link saves a temporary cookie with the code so it's pre-filled here for you. Just a heads-up: that cookie only lasts 60 minutes — if you take longer than that to finish signing up and creating your profile, the code won't be pre-filled anymore and you'll need to type it in yourself.

Select Continue. Just below the button: "By continuing, you agree to our [terms and conditions]" (opens the PDF in a new tab).

Referral code validation

Situation	What you see
Code doesn't exist, or belongs to one of your own profiles	"The referral code is invalid."
Field left empty	Nothing — the field is optional

How referral codes work

Every profile gets its own unique referral code the moment it's created — that's the one you can later share with others (see Referrals below). The field on this form is for entering someone else's code, not your own — and you can't use a code that belongs to a profile you own or belong to.

Only one pending profile at a time

If you already own a profile that's still in Pending status, you won't even see the create form — we send you back with a heads-up: "You have a pending profile" — "Please wait for the verification process to be completed before creating a new one." This applies per account, not per profile type: a pending Business profile also blocks a new Person or Business profile until it moves past Pending.

What happens the moment you create it

The profile starts in Pending status (see the full status table below).
It gets a placeholder name, "Unnamed", until your KYC information fills it in — see Verification.
It picks up whichever compliance requirements apply to its type, all starting as pending.
It automatically becomes your active profile.
If you entered a valid referral code, the profile it belongs to becomes your referrer, and depending on current promotional settings you may get a one-time bonus to use on your next purchase or sale.

Then we take you where you need to go:

Profile type	Where you land
Business	Straight into adding a bank account — see Accounts & beneficiaries
Person	Your orders home

Profile status lifecycle

Every profile moves through the following statuses as its verification moves along. The KYC/verification flow drives all of this — see Verification for what triggers each step.

Status	Meaning
Pending	Just created — no documents submitted yet
Documentation pending	Waiting for you to upload documents
Verifying	Documents submitted, under automated review
Review needed	Requires manual review by our team
Verified	Verification complete — full access granted
Rejected	Verification was not successful
Disabled	The profile has been deactivated

The typical path is:

Pending → Documentation pending → Verifying → Review needed → Verified | Rejected | Disabled

Every time your profile's status changes, everyone attached to it (the owner and any members) gets a notification:

Subject: "Your profile status has been updated"
Body: "The status of your profile has changed to [status]."
If the new status is Verified: "Your profile has been verified! You can now access all features." with a "View Profile" button.
If it's Rejected: "Unfortunately, your profile verification was not successful." + "Please contact support for more information." with a "Contact Support" button.
If it's Disabled: "Your profile has been disabled." + "Please contact support if you believe this is an error."
Any other status: just a "View Profile" button.

Some actions require a Verified profile

A few actions — like buying or subscribing to investment products, or placing product orders — need your active profile to be fully Verified. If it isn't, you'll be stopped with: "Profile not verified" — "You need to verify your profile to access this resource."

Switch and manage profiles

Open the Account menu at the top right (labeled "Account") to handle everything tied to your identity. Here's what you'll find, in order:

Menu item	What it's for	Shown when
Administration	Backoffice access	Only if you have admin permissions
Current profile	Your active profile's own information	Always
Profiles	View and manage all your profiles, invitations, and memberships	Always
Account	Your account-level settings (email, password, 2FA, language, theme, notifications)	Always
API tokens	Programmatic access	Only while your active profile is Business
Activate agreement	Register your profile to a corporate/partner agreement	Only if the active profile has never activated one before — it disappears permanently once you do
Logout	Sign out of your account	Always

Switching your active profile

Your account always has one current/active profile. If you've never picked one, the exchange just uses the first profile you have access to.
Switching profiles triggers a full browser reload (not just a component refresh), since orders, wallets, accounts, category, and points all belong to the profile, not the account.
If you try to switch into a profile you don't actually belong to, the switch won't go through.
You can switch into a profile even if it's still pending verification — switching itself is never blocked by status; only certain actions are (see the Verified-only callout above).

Manage your profiles (`Profiles` page)

Opening Profiles from the account menu takes you to a page with heading "Profiles" and subtitle "Manage your profiles." There you'll see every profile you own or belong to, plus any pending invitations.

Profiles table

Column	Content
Name	The profile's name, with an "Active" badge next to your current profile
Relationship	"Owner" if you created it, "Member" if you were invited into it
(info icon)	Opens a help dialog: "Invitations" — "You can invite other users to manage your business type profiles. Only profile owners can manage invitations and add users to the profile."

Each row has an "Invite member" button. It's only enabled when both of these are true:

the profile's type is Business (Person profiles can never have invitations or members), and
you're that profile's owner (not just a member).

Invitations sent

You'll only see this if you have pending invitations you've sent out. Heading: "Invitations sent".

Column	Content
Email address	The invitee's email
Profile	Which profile they were invited to
Expires at	Relative time until expiry, or `-` if none
(action)	"Cancel" button — revokes the invitation

Invitations received

You'll only see this if you have pending invitations waiting for you. Heading: "Invitations received".

Column	Content
Profile	Which profile invited you
Expires at	Relative time until expiry
(action)	"Accept" link

Invite members to a Business profile

Open Invite member. From the Profiles page, select "Invite member" on the Business profile you own. The dialog is titled "Invite member" with the description "Invite a new user to your organization."

Enter the email address. Fill the Email address field (required).

Select Invite.

Only Business-profile owners can invite

Only the owner of a Business profile can send invitations. Person profiles don't support invitations at all.

Validation and errors

Situation	Message
The email already belongs to someone who is already a user of the profile	"This user already belongs to the profile."
There's already an active (non-expired) invitation for that email on this profile	"An invitation has already been sent to this email."
Too many invitations sent in a short time	You're rate-limited to 5 invitations per minute

Invitations expire on their own 7 days after being sent — they just disappear from both your "sent" list and the invitee's "received" list, with no extra notification.

On success you'll see the toast "Invitation sent".

What the invitee sees

Whether they're already a customer or brand new, the invitee gets a notification:

Subject: "You have been invited to join [exchange name]"
Body: "Click the button below to join the profile [name]."
Button: "Accept invitation"
Final note: "If you do not wish to accept the invitation, no further action is required."

Selecting Accept (or the "Accept" link on the Profiles page) adds them to the profile as a member and sends them to the Profiles page with: "You have joined the profile." This works even if the invitee has no other profiles of their own — accepting an invitation can be how someone gets their very first profile.

Once someone accepts, the profile owner gets a notification:

Subject: "A user has joined your profile"
Body: "[email] has accepted your invitation and joined the profile [name]." (shows "Unnamed" if the profile has no name yet)
Button: "View Profile"

Cancelling an invitation

From Invitations sent, select "Cancel" on any pending invitation. Only the profile's owner can do this. You'll see the toast "Invitation cancelled".

Current profile page

Opening "Current profile" from the account menu shows you your active profile's information.

Heading: "Current profile"
Subtitle: "Manage your current profile information and settings."

Information

Field	Shows
Name	The profile's name
Document	The profile's registered document/ID number
Type	Person or Business, with an icon
Status	One of the statuses from the lifecycle table above, color-coded
Category	The profile's pricing/classification category, with an info icon opening its details (see below)
Tier	The profile's tier name

Selecting the info icon next to Category opens a dialog listing, for each operation type (Purchase and Sale):

Commission — the commission percentage applied to that operation type
Points generation — described as "[N] point every [amount]" or "[N] points every [amount]" (amount shown in USD)

These are the numbers behind your Criptala Club level — the friendly name for your Category, which sets both your commission and your points rate.

Settings (Business profiles only)

Business profiles show an extra Settings card:

Title: "Settings"
Description: "Manage your profile settings."
Button: "Configure" — opens a dialog with:
- Collection recurrence — helper text: "Indicate if you want to receive your collections instantly or every two weeks." Pick how often your collections are paid out (instant, biweekly, or monthly, depending on what's offered).
- Save button. Success toast: "Saved".

Person profiles never show a Settings card — collection recurrence only applies to Business profiles. Behind the scenes, a Person profile never gets a settings object at all, while a Business profile starts with instant collection recurrence by default, which you can change right here.

Activate an agreement

Part of a corporate or partner agreement? You can register your profile to it once. This changes your profile's Category, which affects your commission percentage and points-generation rate.

Open Activate agreement. In the account menu, select "Activate agreement". This item is only visible if your active profile has never activated an agreement code before — once you activate one, it disappears from the menu for that profile permanently.

Fill in the dialog. Titled "Register to an agreement", described as "If you are part of an agreement, enter the category and registration codes to access." Fill in:

Category code (required)
Agreement code (required)

Select Register.

An agreement code is single-use per profile. Once you activate it, your profile's Category switches to match the agreement's category, which can change your commission and points-generation rate (you can see this from the Current profile Category dialog).

A couple of things get checked: both the category code and the agreement code must exist, and the agreement code must belong to the category you entered and can't already be claimed by another profile. There are no custom error messages for this form beyond the standard "does not exist" validation.

On success, toast: "Saved".

Your referral code and the Referrals page

Every profile gets its own unique referral code the moment it's created. This is the code you share with others — don't mix it up with the code you can optionally enter when creating a new profile (see above). The generated code is a unique 8-character, uppercase alphanumeric string (for example 4F7BQ2XK).

Open Referrals to see who you've referred so far:

Heading: "Referrals"
While loading: "Thinking..."
Once loaded: "You referred [N] profiles and obtained [benefit]."
Search by name field to filter the list
Table columns: Name, Status (their profile status), Benefit (or - if none)

When someone signs up using your referral code, you become their referrer. Depending on current promotional settings, referring a new profile may hand that profile a one-time bonus to use on their first purchase or sale — and the sum of everything you've generated this way shows up as your total benefit on this page.

API tokens (Business profiles only)

These show up in the account menu — and only work at all — while your active profile is Business. Person profiles can't use API tokens.

Heading: "API tokens"
Subtitle: "Manage your tokens to connect with the platform." + "API tokens are only available for business profiles."
Search by name field
"Add token" button
Table columns: Name, IP whitelist (first IP as a badge plus an overflow count, or -), Expires at (formatted date/time, or "Never" if it doesn't expire)

Creating a token

Select Add token. Dialog titled "Add API token" — "Add a new API token to connect with the platform."

Fill in the fields:

Name (required)
IP whitelist (optional — up to 10 IP addresses)
Expires at (optional — date and time; leave empty for a token that never expires). Helper: "Leave empty to save without expiration."

Select Save.

Validation

Field	Rule	Error
Name	Required	Standard "required" message
Expires at	Must be in the future, if set	"The expiration date must be a future date."
IP whitelist entries	Each must be a valid IP address	"The field contains invalid IP addresses."

Copy your token now — it only shows once

Right after you create a token, a dialog titled "API token" shows the plaintext value: "Here is your API token. Keep it safe and do not share it with anyone." You can copy it with the copy icon (toast: "Copied", or "Failed to copy token to clipboard" if that fails). Before you can close this dialog you'll need to confirm: "Store your API token" — "Make sure you copy the token before closing the window, as it will be showed only once and you will not be able to access it again." Confirm with "I understand". There's no way to see the plaintext token again afterward, so don't skip this step.

A brand-new token has full access — there's no way to limit what it can do beyond the IP whitelist and expiration date.

Editing or deleting a token

Select a row to open "Edit token", which pre-fills Name, IP whitelist, and Expires at.

Save updates the token. Success toast: "Saved".
Delete removes it for good (you'll be asked to confirm your password first). Success toast: "Deleted".

Any member of the Business profile — not just the owner — can edit or delete its tokens.