Help Center
Friendly guides and answers for buying, selling, and receiving crypto with Criptala.
Welcome to the Criptala Help Center — glad you're here. With Criptala you can buy and sell cryptocurrency and receive payments in crypto, all through a simple, guided checkout. These guides walk you through it: setting up your account, verifying your identity, moving money, and keeping everything safe.
Start here
Getting started
Create your account and sign in — no password required.
Profiles
Personal and business profiles, and how to switch between them.
Identity verification
Complete verification so you can buy, sell, and invest.
Buy, sell & get paid
Buying crypto
Pay with money, receive crypto in your wallet.
Selling crypto
Send crypto, receive money in your bank account.
Payment links
Let your customers pay you in crypto with a link.
Your orders
Track every transaction and its status.
Set up & manage
Wallets
Save the crypto addresses where you receive funds.
Accounts & beneficiaries
Add the bank accounts where you receive money.
Fees & limits
How rates, costs, and operation limits work.
Rewards
Discount coupons, bonds, and referrals.
Criptala Club
Trade more to pay less commission and earn points.
Investments
Recurring DCA and portfolio products.
Security
Two-factor authentication and staying safe.
Need a hand?
Can't find what you're looking for? Take a peek at the FAQ, or reach out to support right from inside the app — we're happy to help.