Selling crypto
Send your crypto and get money in your bank account — step by step, no stress.
Selling on Criptala is simple: you send crypto and you receive money (fiat) in your bank account or another collection method. Just like buying, a guided wizard walks you through it step by step. You pick your country and currencies, choose where you want to get paid, take a look at a live-priced summary, and confirm. Once the order is created, you send the crypto yourself — and Criptala pays you back on the collection side.
Selling by generating a payment link
There's a second way to sell, too: from the sidebar's Generate a payment link entry, you set an amount someone else should pay you, and Criptala turns it into USDT for you to send over the Tron (TRC-20) network. Want that whole flow? Head to payment links — this page is all about the regular sale wizard described above.
Before you can sell
Two quick things: you need to be signed in and have a profile. If your profile still needs verification for the amount you want to operate, take a look at verification — some limits and payment methods depend on your verification level.
Start a sale
From your orders home or the sidebar, start a new operation. On the first step, under Operation (required), choose Sale. The step title always reads "Step :number" (e.g. "Step 1"). If you got here through a Sell-style link somewhere else in the app, the operation may already be picked for you, and the step moves on by itself after a moment.
One active order at a time
If you're a Person profile and you already have an order in progress — Collection failed, Collection pending, Payment failed, Payment pending, Pending approval, Processing collection, Processing payment, or Verifying payment (the same statuses grouped under the Active filter in orders) — the wizard will pause you here and send you back to your orders list with "You have an active order" — "Please complete it before creating a new one." Just finish or cancel it first, then start your new sale. Orders that are Completed, Cancelled, Rejected, or Expired don't count as active, so they won't block a new sale.
Daily order limit reached
Before the wizard even opens, Criptala checks whether your profile's tier has already hit its cap on orders per day for this operation. If it has, you'll go straight back to orders with "Limit reached" — "You reached your limit of orders for today." — instead of the wizard. No worries, your cap resets and you can try again.
The wizard session expires
The in-progress wizard stays alive for 30 minutes from the moment you start it. Take too long and you'll see "Checkout expired" — "Start again to create an order." — so you'll just restart from Step 1. This is a separate thing from how long an already-created order stays open (see orders).
As you move through the wizard, use Next to go forward and Previous to step back. On some steps Previous reads Cancel instead, which takes you back to your orders list. Both buttons go quiet while a step is submitting or a rate is loading.
Step 2 — country, amount and currencies
Choose your country. Pick the country where you want to receive the payment — "Select the country in which you want to receive the payment." — this is what decides which fiat currencies you can use as the collection currency. Heads up: changing the country resets the fiat currency to the first one enabled there, and if you had an active discount coupon restricted to a different country, it gets removed automatically.
You pay (required). This is the crypto you're sending. Pick the cryptocurrency and network (shown as a violet badge with the network's name and icon) plus the amount. The small grey text under the field shows the Minimum amount / Maximum amount you can enter, converted into the crypto you selected — hover it for the full tooltip. The maximum isn't a fixed ceiling: it's your remaining daily allowance for sales, so it shrinks as you place orders during the day and resets at midnight. Curious how limits work? See fees and limits. One more thing — some cryptocurrencies can only be traded during set business hours, so picking one outside its hours fails with "The currency cannot be traded out of business hours. Available hours: :hours".
You receive (required). This is the fiat you'll get, filtered to the currencies enabled in the country you chose. The amounts refresh live as you type.
Next to You receive you can open Apply discount coupon, and if your profile has any, an outline button reading "You have bonds available" lets you apply a bond as credit toward this sale. Just so you know, there's no prepaid ticket option on sales (prepaid tickets only apply to purchases). See rewards for the full mechanics of coupons and bonds.
The summary panel (Step 2)
As soon as a rate is available, a small table shows up under the fields:
| Row | What it shows |
|---|---|
| Network | The collection method's name and icon as a badge; click it (or the currency selector) to change the network. An info icon opens a dialog titled "Network" — "You can change the network by clicking on the currency selector or the network's badge." |
| Rate | 1 <crypto> = <fiat amount>, with a countdown ring that refreshes the quote roughly every 10 seconds. It pauses while you're actively typing an amount. |
| Costs | The total fees for this operation. An info icon opens a dialog titled "Costs" — "Costs are calculated based on the amount you are operating, the fees applied by the platform and the fees applied by the payment and/or collection methods. A more detailed explanation will be provided upon creating the order." |
| Bonds | Only shown if you applied a bond: + <amount> credited toward the order. |
Rate freeze
The rate keeps refreshing live while you're in the wizard, but here's the key part: the moment you create the order, the rate is locked. It's never recalculated afterward, even if the market moves before you send your crypto.
Bonds dialog
Clicking "You have bonds available" opens a dialog titled "Bonds" — "Click on the bonds you want to use." Each available bond shows up as a checkbox with its amount. You can only apply one bond at a time — pick a new one and it automatically replaces the one you had. And if a bond you picked stops being available (say another wizard session grabbed it first), you'll see "Bond is not available."
Discount coupon dialog
Clicking Apply discount coupon opens a dialog titled "Discount coupon" — "Enter the code to obtain the discount. Each discount coupon is valid only once." Enter the Code (required) and confirm with Obtain discount. Once it's applied, the button changes to Remove discount coupon, and the dialog shows "You activated the coupon {code}" with a Remove option. If the code doesn't work, you'll see "Discount coupon is not available." The full mechanics (how the discount is calculated, birthday coupons, country restrictions) are in rewards.
Step 3 — choose your collection method
Card title "Complete your sale" — "Select the collection method you want to use."
Pick a collection method type. For Bank transfer, you choose from your
saved financial accounts (filtered to the country you selected, and to
accounts matching your collection currency), shown as cards with a masked
number and a show/hide toggle — e.g. bank name plus a masked CBU (in
Argentina) or Account number, or Alias: <number> for alias accounts. Got
a lot of them? A search box lets you filter by "Search by alias, name or
bank", and the selector's title reads "Select an account".
Don't have the right account saved yet? No problem. Use Add a new account next to the selector, or the in-dropdown footer link — "Can't find your account? Add a new account" — to open the account-creation panel without ever leaving checkout. The new account is ready to pick the moment you save it. See accounts and beneficiaries for every field on that form (country, beneficiary type, document, bank, currency, account number, and the alias-account variant).
Other collection method types (the ones that aren't bank transfer) simply show a list of available methods, each with its own description.
At the bottom of this step:
"Criptala is not responsible for the incorrect entry of data when creating the order."
Step 4 — review and create
Card title "The summary of your order" — "Check your order details before continuing." A table lists, in order:
- You pay — the total crypto you're sending.
- One row per fee that applies to your order (for example a collection or payment method commission, or the platform's commission) — see fees and limits for what each one can mean.
- You receive — the final fiat total, shown in bold as the last row.
This table keeps refreshing every 10 seconds with a live quote (it pauses while the browser tab isn't visible) right up until you actually create the order — so it's a true preview of exactly what your final order will look like.
Additional documentation may be required
If completing this sale would push your yearly volume past your current verification threshold, you'll see: "When you complete this operation, we will request additional documentation to continue verifying your profile." This is just a friendly heads-up — it does not stop you from creating the order.
Confirm with the emerald Create button.
Read the disclaimer. Before anything is submitted, a dialog titled "Attention" appears. For a sale, it always shows, in bold:
"Collections exceeding U$S 1.000 and made outside of business hours from 09:00 to 18:15 (UTC-3) will be processed the following business day."
followed by:
"Criptala is not responsible for the incorrect entry of data when creating the order."
and, in bold, a note about sending the exact amount:
"When sending, please take into account network costs to send the exact amount, as indicated on the order."
When you're ready, confirm with I agree to actually submit the order.
While your order is being created you'll see a message you can't close, titled "We are creating your order" — "Please wait…"
Once it's created, you're taken to the order so you can finish the sale by sending your crypto.
Sending your crypto
The order screen gives you everything you need to send the crypto: a QR code, the deposit address, and the exact amount to send on that network. Send from your own wallet, then attach your receipt to keep the order moving. Full details on every order status, uploading a receipt, and what happens next are in orders.
Send on the right network, for the exact amount
Because network costs can be deducted along the way, remember to factor in network fees so the exact amount the order asks for actually arrives. And always double-check the network and address before you send — sending on the wrong network can make funds unrecoverable. See security and wallets for more guidance on handling addresses safely.
What's next
Track your orders
Send your crypto, attach the receipt, and follow along as the status updates.
Payment links
Sell by generating a link for someone else to pay you.
Accounts & beneficiaries
Manage the bank accounts and other collection methods where you get paid.
Fees and limits
Get the hang of costs, minimums, maximums and daily limits.
Rewards
Discount coupons and bonds you can apply to a sale.
Security
Keep your account and your addresses safe and sound.