Criptala
Buying, selling & paying

Buying crypto

Pay with money and receive crypto in your wallet, step by step.

Buying on Criptala is simple: you pay money (fiat) and receive cryptocurrency at the wallet address you choose. The whole thing runs through a friendly, step-by-step wizard — with a live rate, a clear cost breakdown, and a confirmation summary before your order goes through.

Illustration of a glowing crypto wallet receiving Bitcoin, Litecoin, and Ethereum coins.

Before you can buy

First, two quick things: you need to be signed in and have a profile. On top of that, checkout has a few rules of its own — check Wizard limits and edge cases below to see what could stop you from starting or finishing a purchase.

Start a purchase

Ready to start? Open the wizard from your orders home or the sidebar by selecting Buy, or start a new operation and choose Purchase on the first step.

Step 1 — Select operation

Every step header reads "Step :number" (e.g. "Step 1"). On this first screen:

  • Operation (required) — a radio choice between Purchase and Sale. Helper text: "Select the operation you want to perform."

Choose Purchase and select Next to continue. If you got here through a direct link (say, a "Buy" button somewhere else in the app) with the operation already set, no worries — the wizard moves you along automatically.

The Previous button on this step behaves as Cancel and takes you back to your orders list instead of a prior step.

Your profile type decides which version of the wizard comes next:

The standard four-step purchase flow described below: amount and currencies, destination wallet, payment method, and summary.

A variant built for paying several saved wallets in a single order — see Buying to several wallets (Business profiles).

The Person purchase wizard

Enter the amount and choose your currencies.

  • You pay (required) — pick the fiat currency you'll pay with (defaults to your country's most-used currency for the currency/network pair you've purchased before, or a global default) and type the amount. A small hint under the field shows the minimum and maximum you can enter in that currency, e.g. $ 1,000 / $ 50,000; hovering shows a tooltip built from Minimum amount and Maximum amount. That maximum isn't a fixed ceiling — it's simply however much of your daily operating allowance you have left today (see fees and limits). Heads up: the field is disabled while a prepaid ticket is active or while the rate is loading. Next to the label there's a trigger to apply a prepaid ticket (Purchase only).
  • You receive (required) — pick the cryptocurrency and network you want (each option is grouped by the network/collection method and shown with a violet badge) and type the amount. Next to the label there's a trigger to apply a discount coupon.

Below the two fields, once a rate has loaded, a summary table shows:

RowWhat it shows
NetworkThe collection method's name and image as a clickable badge; an info icon opens a dialog: "You can change the network by clicking on the currency selector or the network's badge."
Rate<crypto symbol> 1 = <fiat symbol> <amount> (crypto first, e.g. USDT 1 = $ 3,800), with a circular countdown ring that refreshes the quote roughly every 10 seconds. Hidden once a prepaid ticket is active.
CostsThe total fees for this order. An info icon opens a dialog titled Costs: "Costs are calculated based on the amount you are operating, the fees applied by the platform and the fees applied by the payment and/or collection methods. A more detailed explanation will be provided upon creating the order."
BondsOnly shown if you applied a bond — the credit is shown as + <fiat symbol> <amount>.

Got bonds to spend? If your profile has any available for purchases, a "You have bonds available" button opens a dialog ("Click on the bonds you want to use.") listing each bond as a checkbox with its formatted amount. You can use just one bond at a time — checking a different one swaps out the previous choice. There's more in rewards.

The rate keeps itself fresh: it updates as you type (with a short pause), whenever you change a currency, discount coupon, or bond, and again every ~10 seconds in the background. The one exception — while you're actively editing a field, the background refresh holds off so it never overwrites what you're typing.

Choose the destination wallet.

Card title: "Enter the collection wallet" — description: "or select an existing one. Don't have a wallet? Learn how to create one." ("Learn how to create one" links to an external guide on creating a wallet.)

  • Address (required unless you pick a saved wallet) — paste the address where you want to receive the funds; the field shows a badge for the selected network and has a clear (×) button. Helper text: "Enter the address where you want to receive the funds or choose a saved wallet. New addresses will be saved in your profile for future transactions."
  • Wallet selector — shown only if you already have saved wallets on that network; search placeholder "Search by address or name", dialog title "Select a wallet". The selected card shows a green check.

"Criptala is not responsible for the incorrect entry of data when creating the order." Double-check the address before continuing — see wallets for how to manage saved addresses safely.

If you applied a prepaid ticket, we skip this whole payment-method step and take you straight to the summary — the ticket already sets your payment method and amount for you.

Pick a payment method (skipped if a prepaid ticket is active).

Card title: "Complete your purchase" — description: "Select the payment method you want to use."

Payment types show up as a radio group. Bank transfer appears as a single flat option; every other type (say, an online/gateway method) opens up its own selector of individual methods, each with its name, image, and description. Pick Bank transfer and we'll choose the exact method behind the scenes for you, based on your payment amount.

Review the summary and create the order.

Card title: "The summary of your order" — description: "Check your order details before continuing." The table lists You pay as the first row, one row per applicable fee/commission line, and You receive in bold as the last row. This table keeps refreshing every ~10 seconds too (it pauses when the browser tab isn't visible), so what you see right before confirming is exactly the pricing your order gets created with — no surprises.

If completing this purchase would push your yearly volume past your current verification threshold, an amber notice appears: "When you complete this operation, we will request additional documentation to continue verifying your profile." This is only a heads-up — it never blocks you from creating the order. See verification.

Confirming your order

Select the green Create button.

A disclaimer dialog titled "Attention" appears — see the exact wording below. Read it and confirm with "I agree"; only then is the order actually submitted.

While it's being created you'll see a non-dismissable message: "We are creating your order""Please wait..."

Once it's created, we take you to complete your payment (or, for prepaid-ticket purchases, straight back to your orders list, since those are already paid). From there, you can follow everything in orders.

Once in a while, the chosen payment method doesn't pass Criptala's fraud check right as the order is being created. If that happens, we send you straight back to your orders list — just like with prepaid tickets — instead of to the payment-completion screen.

The purchase disclaimer, verbatim

Buying to several wallets (Business profiles)

Got a Business profile? These buy USDT split across several saved wallets in a single order, instead of the single amount/wallet flow above.

Select the wallets that will receive funds.

An Add wallet button opens a selector of your existing saved wallets; an Add a new wallet link opens the wallet-creation panel inline if you need a new one. Each wallet you add becomes a row in a table:

ColumnNotes
WalletThe saved wallet you picked.
NetworkShown as a badge.
AmountNumeric field prefixed "USDT" — how much USDT that wallet should receive.
(remove)A ✕ button removes the row.

Every row has its own minimum (the same per-currency minimum that applies to any USDT purchase), and the sum of all rows is checked against your remaining daily operating allowance — see fees and limits.

Choose currency and payment method.

Card title: "Complete your purchase" (description text has no dedicated translation and falls back to the English "Select the currency and payment method you want to use.").

  • Currency (required) — the fiat currency you'll pay with.
  • Payment method (required) — same Bank transfer / other-method selector pattern as the Person flow, with the bank-transfer method auto-picked based on the total of all your collection rows.

Business purchases skip a separate wallet step — you already picked your wallets in step 1 — and go straight to the same summary and confirmation flow described above.

The rate, costs, coupons, tickets, and bonds

  • Live rate: shown as <crypto symbol> 1 = <fiat symbol> <amount> (crypto first, e.g. USDT 1 = $ 3,800), refreshing roughly every 10 seconds while you're on an amount step or the summary, with a visible countdown ring. It pauses while you're typing or if the browser tab is hidden.
  • Frozen at creation: the rate that prices your order locks in the moment you select Create and the order is actually placed. It's never recalculated after that, even though the on-screen preview kept refreshing right up to that point.
  • Costs: the platform's commission, plus any fee charged by your payment method and by the receiving network/collection method, minus any discount coupon. See the exact tooltip text and the full mechanics in fees and limits.
  • Discount coupons, prepaid tickets, and bonds: all three are optional, applied from the "You pay"/"You receive" step, and fully documented — codes, dialogs, error messages, and how they affect pricing — in rewards.

Wizard limits and edge cases

SituationWhat you'll see
You already have an active purchase order (Person profiles)Redirected to your orders with "You have an active order""Please complete it before creating a new one."
You've reached your tier's daily order countRedirected with "Limit reached""You reached your limit of orders for today."
The wizard sits idle too long"Checkout expired""Start again to create an order." The in-progress wizard session itself is only kept alive for a limited window; if you leave it open without finishing, you'll need to restart from Step 1.
The crypto you picked is outside its trading hoursValidation error: "The currency cannot be traded out of business hours. Available hours: :hours"
The address you entered doesn't match the expected format for that networkValidation error: "The address field format is invalid."
The address you entered is flagged by Criptala's fraud/blacklist check"The address is not currently available."
Your amount is below the minimum, above your remaining daily allowance, or above the per-order cap of the payment method you picked (some payment methods enforce their own extra ceiling on top of your daily allowance)Validation errors referencing the minimum/maximum amount, in the currency you're operating in.

Just so it's clear: the "Checkout expired" timeout above only covers the wizard session — the window you have to get through Steps 1–4 before creating the order. Once the order actually exists, it has its own separate payment deadline: if you don't complete or upload your payment in time, the order and its payment expire automatically, independent of anything that happened in the wizard. See orders for order statuses and payment deadlines.

What's next

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