Fees & limits

Before you confirm any order, Criptala shows you exactly what you'll pay and what you'll receive — and it locks that price the moment you create the order. No surprises later. Here's how your rate behaves, what makes up your costs, how limits and tiers work, and a few easy ways to pay less.

The rate

Live during checkout

While you're in the order wizard, the Rate row (shown as 1 <crypto> = X <fiat>) refreshes on its own about every 10 seconds. The little countdown ring next to the rate ticks down from 10 to 1 and starts over with each refresh, so you can always tell how fresh the price is.

A few things pause that refresh:

• While you're typing an amount, it pauses so your edit is never overwritten mid-keystroke. It picks up again the moment you move to another field.
• If you switch away from the tab or minimize the window on the summary screen, it pauses too — and resumes when you come back.
• If your amount can't move — say you've activated a prepaid ticket (which also fixes your payment amount and payment method to the ticket's own values) or you're on a fixed/custom-amount flow — there's nothing to refresh, so the rate simply stays put.

Costs

What makes up your costs

The total cost you see for an order is just a few pieces added together:

• The platform commission — Criptala's own fee. It appears in the breakdown labeled as ":name's commission" (for example, "Criptala's commission").
• The payment method commission/cost — a fee tied to how you're paying (for example, the fiat method on a purchase, or the crypto network on a sale).
• The collection method commission/cost — a fee tied to how you're receiving (the crypto network on a purchase, or the fiat method on a sale).
• Any discount coupon, which is subtracted from the platform commission.
• Any bonds you apply, which are credited on top.

Tap the info icon next to the Costs row on the checkout summary and a dialog titled "Costs" opens with this explanation, word for word:

"Costs are calculated based on the amount you are operating, the fees applied by the platform and the fees applied by the payment and/or collection methods. A more detailed explanation will be provided upon creating the order."

There's another info icon next to the network badge; it opens a dialog titled "Network": "You can change the network by clicking on the currency selector or the network's badge."

Where the breakdown comes from

The same numbers you see live in the checkout summary ("You pay" / "You receive") are worked out exactly the same way once the order is created, then saved for good as line items you can revisit any time in the Detail section of your order's page (an expandable panel, open by default). Each line shows a Concept and an Amount; a negative amount is a discount in your favor and brings your total down.

Limits

Minimum and maximum amount

Every operation has a minimum and a maximum. Both live in USD behind the scenes, then get converted and shown in the currency you're using, as small hints under the amount field:

• Minimum amount — the least you're allowed to operate.
• Maximum amount — see "Your remaining daily allowance" below; despite the label, this number isn't a fixed ceiling but how much you have left to operate today.

Hover over the hint and a tooltip shows both figures in USD.

Some cryptocurrencies also carry their own minimum amount, and when one is set, it takes priority over the general minimum for that operation. If you're using a custom/other payment method, the minimum falls back to the USDT minimum until you've picked a specific payment currency.

On a business purchase that collects into several wallets at once, each sub-order amount is checked against the USDT minimum on its own — not just the combined total — so every wallet you're topping up has to clear the minimum by itself.

Your remaining daily allowance

Your maximum for a single order is really your remaining daily allowance: how much of your tier's daily USD budget for that operation you haven't used up yet today. Here's the math:

1. Your tier's configured maximum amount per order, per operation (this is your daily budget — see "Tiers" below). If your tier has no cap configured, there's no ceiling at all.
2. Minus everything you've already operated today in active orders, for that same operation.
3. What's left (never less than zero) is what you can still operate before the day rolls over — it resets at midnight and fills back up as each new day starts.

If an order would push you past what's left, it's turned down with a validation error saying the amount must not be greater than your remaining allowance (shown converted into the currency you're using).

Tiers

Every account belongs to exactly one Tier. Your tier sets two things separately for each operation (buying and selling):

• Orders per day — the most orders your tier lets you create in a single day. Some tiers have no cap.
• Max amount per order — your daily USD budget for that operation, which is what drives your remaining daily allowance above. Some tiers have no cap.

If you try to create another order after using up your day's quota — whether that's the order count or the daily amount budget — you'll see:

"Limit reached" — "You reached your limit of orders for today."

How limits get raised

Tiers and their limits are assigned to your account directly — they're not something you set yourself, and there's no in-app action that bumps up your own Tier.

Category and pricing

Your Category is what sets how much Criptala charges you in commission. How does it work? On smaller amounts you pay a flat fee, and once the amount climbs past the category's threshold, you switch to a percentage. Here's the good part: above that threshold the platform also checks a separate commission-bracket table (configured by amount ranges) and charges whichever percentage — the category's own or the matching bracket's — comes out lower. In plain terms, the bigger the order, the less you can end up paying versus the category's default rate. Your Category can change if you redeem an agreement code, which reassigns your profile to that code's category — usually with a preferential commission. See Profiles for where your Category is shown.

Your Category is also what Criptala Club packages as its levels (Standard, Gold, Platinum, Black, Diamond): the higher your Club level, the lower the commission on this line.

Lowering your costs

Good news: several things can trim what you pay, and each one shows up as its own line in your cost breakdown:

• Discount coupons — enter a code (via "Apply discount coupon") to bring down your platform commission. The dialog reads: "Enter the code to obtain the discount. Each discount coupon is valid only once." Once applied, you'll see "You activated the coupon {code}" and the button changes to "Remove discount coupon". Coupons can be limited by expiration date, number of uses, country, or locked to your profile only — and Criptala also gives you a single-use birthday coupon each year, on the house. If a coupon stops being valid, you'll see: "Discount coupon is not available."
• Bonds — a credit balance you can put toward an order. It only shows up when you have one available, via the "You have bonds available" button. In the "Bonds" dialog ("Click on the bonds you want to use."), tapping a bond applies it; you can use one bond per order. If a bond becomes unavailable mid-flow: "Bond is not available."
• Referral rewards — invite a friend through your referral link, and once they complete their first order, you earn a bond — shown in the app as "Refer and win" ("Win USDT 5 with Criptala!"). See Rewards for the full mechanics, including prepaid tickets.

Learn more