Fees & limits
How your exchange rate, costs, and amount limits are calculated — and how to pay less.
Before you confirm any order, Criptala shows you exactly what you'll pay and what you'll receive. This page explains the exchange rate, the costs that make up an order, and the limits on how much you can operate.
Exchange rate
During checkout, the live Rate is shown as 1 <crypto> = X <fiat> and
refreshes on a roughly 10-second countdown so you always see an up-to-date
price.
Your rate is locked when you create the order
The rate is locked when you create your order and is never recalculated afterward. Whatever price you confirmed is the price your order uses, even if the market moves while you're completing the payment.
Costs
The total cost of an order combines several pieces:
- The platform commission.
- The payment-method cost/commission.
- The collection-method cost/commission.
- Any other applicable fees.
As the in-app tooltip explains: "Costs are calculated based on the amount you are operating, the fees applied by the platform and the fees applied by the payment and/or collection methods. A more detailed explanation will be provided upon creating the order."
Where you see your costs
Costs appear in two places: the checkout summary and the order Detail breakdown. Each line lists a Concept and an Amount. Lines you may see include:
- The platform commission.
- Payment method commission/cost.
- Collection method commission/cost.
- Discount coupon — a credit in your favor.
- Bonds — a credit in your favor.
- A first-order referred discount.
- Corrections.
Negative amounts are discounts
A negative amount in the breakdown is a discount applied in your favor — it lowers your total.
Limits
Each operation has a minimum and a maximum amount. These are defined in USD and shown converted into the currency you're using, as Minimum amount and Maximum amount hints next to the amount field. Some cryptocurrencies also have their own minimum.
Daily limits & tiers
Your maximum on any single order is also shaped by two things:
- Your remaining daily allowance — how much you have left to operate today.
- Your account tier, which sets a maximum number of orders per day and a maximum amount per order.
If you reach one of these caps, you'll see "Limit reached".
Raising your limits
Higher tiers and limits come with completing more identity verification. Your Category — set by an agreement code — can also affect your pricing.
Lowering your costs
Several things can reduce what you pay on an order: discount coupons, bonds, and referral rewards. A negative line in your order's breakdown means one of these credits has been applied.