Your orders

Every buy, sell, and payment link is an order — track, finish, and look them over all in one place.

Criptala works around orders: every time you buy crypto, sell crypto, or generate a payment link, you create an order. There's no wallet-balance dashboard — instead, your home screen after signing in is the Orders list ("Orders" / "Órdenes"), described as a place to "Check and review in detail all the transactions you have made."

Where to find your orders

The Orders list is your home screen once you're signed in. Everything you do on Criptala — buying, selling, or getting paid through a payment link — lands here as an order you can open and review whenever you want.

The orders list

Your orders show up in a paginated table (previous/next only — no page numbers), most recent first.

If your profile's verification needs attention (for example, pending documentation or an identity check), a banner shows up above this list nudging you to finish it — see Verification for the details.

Search and filters

Search by number — a text field (placeholder "Search by number") that searches by order number as you type.
A filter dropdown offers, in this order:
- Active — the default. Shows every order that isn't yet Completed (specifically: Collection failed, Collection pending, Payment failed, Payment pending, Pending approval, Processing collection, Processing payment, or Verifying payment).
- One entry per product you're subscribed to (if any) — filters to that product's orders regardless of status.
- All — every order, including Completed, Cancelled, Expired, and Rejected.

Columns

Column	What it shows
Transaction n°	The order's reference number, shown as `# <id>`.
Payment	The total you pay into the order.
Collection	The total you receive out of the order.
Status	A colored badge with icon and label — see Order statuses below.
Date	When the order was created, as `DD/MM/YYYY HH:mm`.

Select any row to open the order's detail panel — it slides in from the side, no jumping to another page.

Empty state

If you haven't made any orders yet (or none match your filter), here's what you'll see:

Title: "No orders found"
Description: "Purchase or sell crypto, or receive payments through a payment link."
On mobile, three shortcuts: Buy, Sell, and Generate a payment link.

If you have active investment products, the empty state can also show your investment shortcuts right alongside the buy/sell/payment-link options.

Opening an order

Selecting a row opens a detail sheet titled Order #<id>, broken into sections.

Details

Date — when the order was created.
Expires — only shown if the order can expire; see Expiration.
Settled at — only shown for business (B2B) orders, once a settlement date has been set from your account's settlement schedule.
Operation — Purchase or Sale.
Creator — only shown for orders created on your behalf (for example, by support); shows the creator's email.
Channel — how the order was placed: Platform, On Site, API, P2P, or WhatsApp.
Points — the loyalty points the order earns you.
Status — the same colored badge as in the list; see Order statuses.

Known bug: the “Creator” field is mislabeled

Because of a translation bug, English-language accounts currently see the literal Spanish word "Creador" instead of "Creator" as this field's label. Don't worry — the field still works exactly the same. It just shows the wrong word for now.

Payment

Shows what you owe and how it's coming along:

A summary sentence naming the amount, the payment method type, and the payment method — plus the bank/wallet reference or transfer instructions for that method.
Status — the payment's own status (see Payment and collection sub-statuses).
Receipt → View — only if you've attached a receipt; opens it in a new tab.
Payment link → View payment link — only for orders that can still be paid through a shareable link; opens that public payment page.

Collections

A table of every payout/collection leg, with Network (purchases) or Method (sales), Status, and Amount. Selecting a row opens its detail:

Collection method — the method's type and name.
Status — that leg's own status.
Amount
Receipt → View receipt — if a receipt is attached.
Collection number — if available.
Address (purchases) or Reference (sales) — where the payout is going, if set.

Detail (cost breakdown)

A line-by-line table with Concept and Amount columns. Some of the concepts you might see:

Concept
Bonds
Collection method commission
Collection method cost
Correction
Discount coupon
First order referred discount
Other
Payment method commission
Payment method cost
Withdraw fee
<App name>'s commission

This table lists every cost that applies to your order. Withdraw fee is technically an internal-cost line, but — unlike the other internal lines, which are stripped out before the order reaches you — this one isn't filtered, so it can still turn up here. Heads up: Correction and First order referred discount don't have a translation yet, so if either shows up, you'll see that exact English phrase no matter your language.

Actions

An Actions menu shows up when there's at least one action available for the order:

Complete payment — shown while your payment can still be retried (order Payment pending, payment Pending); takes you to the payment-completion screen for this order (see Completing payment).
Cancel — shown while the order is still unpaid (order Payment pending, payment Pending); opens the cancel dialog (see Cancelling an order).

Order statuses

As an order moves from creation to delivery, its Status updates on its own as your payment and payout move along. Here's what each one means — and what, if anything, you need to do:

Status	What it means	What to do
Payment pending	Order just created — nothing's been paid yet.	Pay and/or attach a receipt before the order expires.
Verifying payment	You attached a receipt (or confirmed payment); it's being checked.	Nothing — wait for the check to finish.
Processing payment	Your payment is confirmed and is mid-processing.	Nothing to do.
Collection pending	Payment received — your payout is queued to be sent.	Nothing to do.
Pending approval	An internal approval step is required before your payout proceeds — this happens automatically when the order's amount crosses an internal review threshold, and requires sign-off from Criptala staff.	Nothing to do; this is informational.
Processing collection	Your payout is actively being sent.	Nothing to do.
Completed	Both your payment and your payout are finished.	Done — nothing further.
Payment failed	Your payment attempt failed.	Check the order for next steps; you may need to try again.
Collection failed	Your payout attempt failed.	Nothing to do on your side — this is worked internally.
Expired	The payment window passed without payment.	Create a new order — this one can't be paid anymore.
Cancelled	The order was cancelled (by you or automatically).	Create a new order if you still want to complete the transaction.
Rejected	Your payment or payout was rejected.	Contact support if you think this is a mistake.

Collection failed can show as “Processing collection”

In the orders list and detail panel, orders with an internal Collection failed or Pending approval state show up with the label "Processing collection". Either way, there's nothing for you to do — we're handling it internally.

Payment and collection sub-statuses

Separately from the order's overall status, each individual payment and each individual collection leg carries its own status, shown inside the Payment and Collections sections of the detail panel:

Sub-status	Meaning
Pending	Awaiting action (your payment, or the payout).
Verifying receipt	A receipt was attached and is under review (payment only).
Processing	Actively being processed.
Pending Approval	Awaiting internal approval (collection only).
Completed	Finished successfully.
Failed	The attempt failed.
Cancelled	Cancelled.
Expired	The window to act passed.
Rejected	Rejected.

A receipt attached to a collection leg is accepted automatically. Attach one to a payment and it goes into Verifying receipt for manual review — that's why paying by receipt takes a little longer than a payout being confirmed.

Completing payment

Once you've created an order, how you complete payment comes down to what you're doing and which payment method you picked.

You land on "Complete the payment of the order #<number>" — "Here are the details of the payment you need to make." Here's what it shows:

Type — the payment method type.
Amount — the exact amount to transfer.
Detail — the bank account / transfer instructions to use.

Once you've sent the money, you've got two options:

Attach receipt — if your payment method supports it (bank transfers themselves don't show this button here — see the note below), or
I already paid — confirms your payment and moves the order to Verifying payment.

Bank-transfer payments don't get an Attach receipt button on this screen. Just use I already paid once you've sent the transfer, or wait for our team to match it manually.

"Complete your payment" shows:

A QR code — "Scan the QR code to get the address."
The deposit Address, with a copy icon (toast "Copied", or "Failed to copy address to clipboard" if the copy fails).
The exact amount to send, in bold.
A WalletConnect button, when your crypto's network supports connecting a wallet directly.

Once you've sent it, select Attach receipt to upload your proof of transfer. You can also Share the payment page (or copy its link) so someone else can pay it for you.

Some payment methods — for example Binance Pay, Redpagos, or MercadoPago — send you over to the provider to finish paying. You'll briefly see:

"You're being redirected to <provider>, don't close this window..."

With MercadoPago, you get a QR to scan and an Attach receipt button.
With Redpagos, if the redirect doesn't go through within 10 seconds, the payment is cancelled automatically and you're sent back to your orders with an "Order failed" toast — "There was an error while creating the order. Please try again later." Just try again from a fresh order.
With Binance Pay (on sales), the app opens the provider's checkout for you.

Redpagos and Binance Pay don't offer an Attach receipt button on their pages — only MercadoPago does.

"I already paid" / payment confirmed

Confirming your payment (with I already paid or a shared confirmation link) takes you to a Payment confirmed page:

"Your payment confirmation has been received for order #<number>."
"We will verify your payment" — "Your payment confirmation has been received. We will verify it and proceed with your order. You will be notified once the verification is complete."
View order or Go back to orders.

A payment-confirmation link works only once, and only while your payment is still Pending and the order still Payment pending. Use it again after it's already been confirmed, or after the order has moved on, and you'll be sent back with a warning instead.

Attaching a receipt

Wherever Attach receipt shows up — on the payment screen, on a provider redirect page, or from the order's Actions menu — the dialog is the same:

Attach receipt — "Either a transfer receipt or a transaction hash, attach it to the order."

Choose the type. Select Type (required): File or Url.

Provide the receipt. Fill Receipt (required):

As a File — accepted formats are jpg, jpeg, png, bmp, gif, svg, webp, or pdf, up to 1 MB.
As a Url — any link, up to 255 characters (for example a transaction hash explorer link).

Select Attach. On success, you're taken back to your orders with the toast "Receipt attached" — "We will verify the receipt and proceed with the order."

Attach a receipt to a payment and it moves to Verifying payment, pending manual review. Attach one to a collection and it's accepted right away.

The Attach receipt button only shows up when your payment or collection is in a state where a receipt can still be added — and some payment methods (for example ones handled entirely by a provider's own checkout) never offer it at all, since the confirmation comes from the provider instead.

Cancelling an order

As long as your order is still unpaid — status Payment pending, payment still Pending — you can cancel it from the order's Actions menu:

Dialog title: Cancel order — "This action will mark the order as cancelled, and cannot be undone."
Confirm with Cancel order.
On success, a "Payment cancelled" toast confirms it, and the order's status moves to Cancelled.

Once your payment has moved past Pending — for example if it's already being verified or processed — the Cancel option disappears, since the order can't be safely rolled back at that point.

Expiration

Some orders have a payment deadline, shown in the detail panel as Expires. If you don't complete payment before then, the order moves to Expired on its own — you'll need to create a new one. An expired order can't be paid or brought back.

Unpaid orders can expire

Not every order has an expiration, but many do. If yours shows an Expires date, be sure to pay (and attach a receipt, if needed) before then.

We'll let you know by email and in-app whenever your order's status changes, including when it expires or completes — pick how you want to hear from us in your notification settings.