Your orders
Every buy, sell, and payment link is an order — track, complete, and review them all in one place.
Criptala is order-based: every time you buy, sell, or receive money through a payment link, you create an order. There's no wallet-balance dashboard — instead, your home screen after signing in is the Orders list, where you can "Check and review in detail all the transactions you have made."
Where to find your orders
The Orders list is your home screen once you're signed in. Everything you do on Criptala lives here as an order you can open and review at any time.
The orders list
Your orders appear in a paginated table, with the most recent activity first. By default you see your Active orders, but you can change what's shown:
- Search by number to jump straight to a specific transaction.
- Filter by Active, by a specific product, or by All to include finished orders.
Each row shows these columns:
| Column | What it shows |
|---|---|
| Transaction n° | The order's reference number. |
| Payment | What you pay into the order. |
| Collection | What you receive out of the order. |
| Status | Where the order is in its lifecycle (see below). |
| Date | When the order was created. |
If you haven't made any orders yet, you'll see "No orders found" with a prompt to "Purchase or sell crypto, or receive payments through a payment link." and Buy, Sell, and Generate a payment link buttons to get started.
Opening an order
Select any order to see its full detail, organized into sections:
- Details — the Date, Expires at, Settled at, Operation, and Status.
- Payment — what you pay and its status, with a Receipt → View link and, for payment links, Payment link → View payment link.
- Collections — the network or method, status, amount, and the address or reference for what you receive.
- Detail — a line-by-line breakdown of every cost, each with a Concept and an Amount.
An Actions menu offers Complete payment and Cancel when those options are available for the order.
Completing payment after you create an order
When you create an order, the next step is to pay for it. How you do that depends on what you're doing.
Attaching proof of payment
Many orders ask you to confirm your payment with a receipt. Select Attach receipt — "Either a transfer receipt or a transaction hash, attach it to the order."
Choose how to provide your proof: a File upload, or a Url (a transaction hash or link).
Select Attach. You'll see the toast "Receipt attached" — "We will verify the receipt and proceed with the order."
The order moves to Verifying payment while we review it. There's nothing more for you to do.
Order statuses
As an order moves from creation to delivery, its Status changes. Here's what each one means:
| Status | What it means / what to do |
|---|---|
| Payment pending | Order created — you need to pay (transfer, upload your receipt, or pay via the provider). Expires if left unpaid. |
| Verifying payment | We received your payment/receipt and are checking it. Nothing to do. |
| Processing payment | Payment confirmed and being processed. |
| Collection pending | Your payout (crypto or money) is queued to be sent to you. |
| Pending approval | A high-value order awaiting an internal approval before payout. |
| Processing collection | Your payout is being sent. |
| Completed | Funds delivered. Done. |
| Payment failed | Your payment didn't go through — you may retry. |
| Collection failed | The payout failed (e.g. a bad address); support will follow up. |
| Expired | The order wasn't paid in time. Start a new one. |
| Cancelled | The order was cancelled. |
| Rejected | The order was rejected. |
Unpaid orders expire
If you don't pay in time, your order will expire and you'll need to start a new one. You're notified of status changes — choose how you hear from us in your notification settings.
Cancelling an order
While an order is still unpaid, you can cancel it from its Actions menu. You'll see the toast "Payment cancelled" and the order moves to Cancelled.