Help Center
Guides and answers for buying, selling, and receiving crypto with Criptala.
Welcome to the Criptala Help Center. Criptala lets you buy and sell cryptocurrency and receive payments in crypto through a simple, guided checkout. Use these guides to set up your account, verify your identity, move money, and keep everything secure.
Start here
Getting started
Create your account and sign in — no password required.
Profiles
Personal and business profiles, and how to switch between them.
Identity verification
Complete verification so you can buy, sell, and invest.
Buy, sell & get paid
Buying crypto
Pay with money, receive crypto in your wallet.
Selling crypto
Send crypto, receive money in your bank account.
Payment links
Let your customers pay you in crypto with a link.
Your orders
Track every transaction and its status.
Set up & manage
Wallets
Save the crypto addresses where you receive funds.
Accounts & beneficiaries
Add the bank accounts where you receive money.
Fees & limits
How rates, costs, and operation limits work.
Rewards
Discount coupons, bonds, and referrals.
Investments
Recurring DCA and portfolio products.
Security
Two-factor authentication and staying safe.
Need a hand?
If you can't find an answer here, check the FAQ or contact support from inside the app.