Accounts & beneficiaries
Keep the bank accounts and aliases where your money lands ready for your next sale.
A financial account is simply a bank account or alias where your money lands when you sell crypto. You manage them from Accounts and beneficiaries — "Manage your accounts and third party recipients." — so they're ready to pick the next time you sell. Save accounts that are yours (Personal) or someone else's (Third party).
This page is just about fiat accounts and beneficiaries. Crypto addresses live somewhere else — see Wallets.
Your account list
Each saved account shows these columns:
| Column | What it shows |
|---|---|
| Country | The country the account belongs to. |
| Type | Who the account belongs to — the Beneficiary you picked when adding it: Personal (you) or Third party (someone else). |
| Subtype | Whether it's a Bank account/Bank accounts or an Alias account. |
| Number | The account or alias number, shown in full (not masked, unlike the selector you see during checkout). |
| Bank | The bank that holds the account. Shows - for alias accounts. |
Use Search by name, number or account type to filter the list, or select Add account to save a new one.
Heads up: the search box can be a bit hit-or-miss. If typing a name, number, or account type doesn't narrow the list the way you'd expect, just scroll through the full list instead.
If you land here from another screen (for example from your Orders) with a prompt to add an account, the Add account panel opens on its own. Close it without saving and you'll go right back to your orders.
Add an account
Select Add account to open the panel — "Connect your account to your current profile." The fields adapt as you go, so just fill them top to bottom.
Country (required) — the country the account belongs to. Pick this first: it decides which account subtypes, banks, and currencies you'll see further down. Heads up — changing the country later resets the Account type selection.
Beneficiary (required) — who the account belongs to:
"Yourself." Pick Personal and Criptala fills in your Complete name and Document number straight from your profile. It also locks (disables) the Complete name field, so you can't edit it from here — but Document number stays open to changes.
"Another person or business." Here you fill in the Complete name, Document type, Document number, and optional Phone number of that person or business yourself.
Complete name (required) — the account holder's full name. It's already filled in and locked when Beneficiary is Personal.
Document type (required) — one of:
| Label (EN) | Label (ES) |
|---|---|
| Identity document | Documento de identidad |
| Passport | Pasaporte |
| Tax identification | Identificación fiscal |
If the account's Country uses code AR (Argentina), this field stays locked on Identity document — Passport and Tax identification aren't options here.
Document number (required) — the account holder's document. In most countries this field is labeled Document; in Argentina it shows up as CUIL instead.
Untranslated label
The CUIL label (and, for Alias accounts, the "CVU, CBU, alias, etc." helper text below it) reads exactly like that in both English and Spanish — it hasn't been translated for either language yet.
Phone number (optional) — no helper text.
Account type (required) — the subtype available for the country you chose:
Shows as "Bank accounts" in English, "Cuenta bancaria" in Spanish. It's disabled until you choose a Country. See the fields below.
Shows as "Alias account" in English, "Alias" in Spanish. It's disabled until you choose a Country. See the fields below.
You'll only see the subtypes enabled for the country you picked — not every country offers both.
Fill in the fields that appear for the Account type you picked (see below), then select Save.
Bank account vs. alias account
This last block of fields changes depending on the Account type you picked in the step above.
| Field | Required? | Notes |
|---|---|---|
| Bank | Yes | Filtered to banks available for the selected country. |
| Currency | Yes | Fiat currencies available for the selected country. |
| Number | Yes | The bank account number. Some banks show extra help text here (bank-specific). |
| Office | No | Only shown when the selected bank is Santander. |
| Field | Required? | Notes |
|---|---|---|
| Account number | Yes | Helper text: "CVU, CBU, alias, etc." |
| Address | Yes | |
| City | Yes |
Leave a required field empty and you'll see "The [field] field is required." right under it. Pick an Account type your country doesn't offer and you'll get "The selected subtype is invalid."
Select Save to add the account to your list.
Default collection account
One of your bank accounts can be marked internally as your default collection account. When one is set, Criptala pre-selects it as the collection method the next time you sell crypto with a bank transfer — one less thing to pick. For now there's no toggle on this screen to set or change your default yourself, so reach out to support if you need one updated.
Edit or delete an account
Select any account in the list to open the Edit account panel (same fields as Add an account, already filled in), change what you need, and select Save.
One difference from the Add account panel: changing the Country here to AR (Argentina) won't automatically reset Document type to Identity document. It locks the field, but if it was already set to something else, double-check its value before you save.
To remove an account, open it, select Delete, then confirm. Unlike crypto wallets, an active subscription or order won't get in the way here — the account is gone as soon as you confirm.
Adding an account during a sale
No need to set everything up ahead of time. When you're on Step 3 —
choose your collection method of a sale ("Complete your sale" /
"Select the collection method you want to use."), select Add a new
account next to the account selector — or "Can't find your account? Add a
new account" inside its dropdown — to open this same form without leaving
checkout. The new account comes pre-filtered to the country and currency you
already picked, and it's ready to select the moment you save it. See
Selling crypto for the full Step 3 walkthrough,
including how bank accounts show a masked number (CBU in Argentina,
Account number elsewhere) with a show/hide toggle, and how alias accounts
show as Alias: <number>.
At the bottom of that step, you'll always see this reminder:
"Criptala is not responsible for the incorrect entry of data when creating the order."
Pay from your own account
This one applies any time you buy crypto with a bank transfer: you have to be the owner of the account you pay from. Payments that come from an account that isn't yours can get rejected. See Security for the details.